1. Eligibility for Returns

     Accepted Reasons:

• Damaged/Defective items (must provide proof via images/video).
• Incorrect size/color (unused, original tags intact).

   

  Non-Eligible:
  • Products altered/washed after delivery.

2. Return Process

Return policy - Please return the product within 7days of delivery .

If the product is defective or damaged please return the product within 2days with unboxing video. 

We will deliver the exchange/replacement product within 7days.

Refund policy - once we verify the refund request we will credit the refund to original payment method within 5-15days.

Steps:

• Contact Support via email/phone with:
  • Order number.
  • Photos/video of issue.
  • Return Authorization: Approved returns will receive a RMA (Return Merchandise Authorization) number.
  • Ship Back: Send to the address below (ensure secure packaging):

Lakshmi Enterprises
2-31, A10, 1st Floor, Annur Main Road,
Thennampalayam, Coimbatore – 641407, Tamil Nadu, India.

1. 3. Refund Processing (RBI & Payment Gateway Norms)

• Method: Refund to original payment source (as per RBI mandates).
• Timeline:
  • Approval Time: 2-3 working days post quality check.
  • Bank Processing: 5-15 working days (varies by bank/payment method):
  • Credit/Debit Cards: Up to 15 days.
  • UPI/Wallets: 3-7 days.
  • Net Banking: 5-10 days.

• Exceptions: Refunds may delay during bank holidays/technical issues.

1. 4. Payment Gateway-Specific Rules
2.     Failed/Disputed Transactions:

• If payment was deducted but order not confirmed, refunds auto-initiated within 7 days (post bank reconciliation).
• Partial Refunds: Applicable for partial returns (e.g., multi-item orders).

1. 5. Customer Responsibilities

• Retain original packaging until refund is processed.
• Return shipping costs borne by customer (unless seller error).

1. 6. Contact for Disputes
2. 📧 Email: lakshmeienterprises@gmail.com
   📞 Phone/WhatsApp: +91 8056939330
   ⏰ Support Hours: 10 AM – 6 PM IST (Mon-Sat).